Zendesk QA enables you to ensure quality service experiences, covering 100 percent of your customer service interactions. Liberty London , a British luxury retailer, currently uses Zendesk QA to streamline quality assurance processes and ensure a consistently excellent customer experience. Liberty uses Zendesk QA to pinpoint the exact areas where customer service needs improvement across all of its channels, thereby bringing the customer experience up to par with its high luxury standards. As a result, Liberty has aand has managed to reduce first response time Engagement Management .
“As a renowned luxury goods company, it is crucial to improve our customer service to live up to our reputation. Zendesk QA provides us with clear quality oversight by pinpointing the exact areas that need improvement.”
Quality and Training Manager at Liberty
Building on this foundation, we are introducing AutoQA for AI agents within Zendesk QA, helping to ensure the quality of automated service interactions. This also ensures that AI agents represent your brand well and deliver on the promise of quality and service, enabling you to meet increasing customer service expectations.
On top of that, we also introduced Voice QA, which puts the power of Zendesk AI to work to evaluate call transcripts, score calls, and identify outliers for manual evaluation, just like it does for other channels. All of this gives you country email list greater visibility into agent performance.
To make the most of these new features, you can also combine them with Zendesk QA’s Spotlight feature , which will automatically help you detect any issues or negative perceptions across all your channels. In turn, this allows you to catch unhappy customers before they churn and ensure better service interactions.
Better short- and long-term planning, with powerful, predictive workforce planning
At Relate, customers joined us to discuss how they are using and leveraging Zendesk workforce management. Upwork, a when you want unlimited scalability with email verification software platform that connects freelancers with businesses, has adopted Zendesk workforce management to advance their workforce management operations, particularly by leveraging our robust reporting and scheduling tools. All of this ultimately boosts team productivity Engagement Management and seamlessly integrates workforce management data across multiple business systems.
a smart home technology company
switching to Zendesk workforce management has revolutionized workforce management with accurate forecasting and real-time reporting. This has led to significant cost savings, optimized staffing across its global locations, and improved agent experience and workplace culture. Since adopting Zendesk workforce aleart news management, Wyze has seen 10x business growth and a 98 percent improvement in first-call resolution.
Building on these impressive results, we developed new enhancements to Zendesk’s workforce management that will amplify these benefits. Our suite now includes nine detailed workload and staffing algorithms, each tailored to specific support scenarios ranging from seasonal patterns to granular outliers. And while Zendesk automatically chooses the model that best fits your data, it gives you the freedom to choose the one you prefer. We also Engagement Management developed an advanced operational dashboard, which offers real-time forecasts along with an insightful comparison of predictions versus reality.
