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The problem ? The risk involv in sharing them with companies. The massive data breaches suffer by Yahoo in 2013
In customer service, in particular, data management accompanies the new trends of hyper-personalization so desir by consumers. With storage and
If you work in customer service, your responsibility with customer data is paramount. Stay tun and learn what data
We’re excit to announce the latest integrations and enhancements within the Zendesk platform, including the arrival of Zendesk WFM, a
This year’s Relate conference, held in the sunny oasis of Las Vegas, was an unforgettable mix of innovation, inspiration, and
Zendesk QA enables you to ensure quality service experiences, covering 100 percent of your customer service interactions. Liberty London ,
The evolution of bots has been remarkable with the arrival of generative AI. In fact, 70% of CX leaders believe
If you’re an AI specialist, capturing leads requires expertise – and a strategic approach to customer engagement. One of the
Businesses in various industries successfully use video mini-courses to connect with their audience, generate leads and build their brand. There
To future-proof and scale your business, you must move from a product-first to an audience-first strategy. What does that mean
