This year’s Relate conference, held in the sunny oasis of Las Vegas, was an unforgettable mix of innovation, inspiration, and connection. On one hand, the unveiling of Zendesk AI’s groundbreaking features promised a revolution in customer service; on the other, keynote speaker Michelle Obama’s insights left us inspired and ready to grow. Add to that the valuable connections made through engaging sessions, meetups, and social events, and it’s clear that every moment spent at Zendesk’s flagship conference was a memorable piece of a larger, more vibrant shared experience Customer Experience .
Zendesk announced amazing new features to help
its customers shine when it comes to improving their customer and employee experience. Imagine a world where customer support is so seamless, it feels like everything is on autopilot. That’s the reality we’re creating with the launch of AI Agent, Copilot Agent, AI-powered Workforce Engagement Management and Quality Assurance to drive exceptional service.
Zendesk AI simplifies the process of setting up AI for partners, making it remarkably easy compared to the Herculean efforts typically b2b email list associated with programming and training other AI
models. Our goal is to make AI accessible to everyone, enabling thousands of businesses to improve their service quality and fuel their growth. In addition to automating up to 80 percent of support requests, Zendesk AI lead generator, internet research and data entry triples the rate of instant, automated resolutions, leading to 30 percent faster issue resolution and at least 10 percent higher agent productivity. We’re immensely proud of Zendesk AI’s capabilities and can’t wait to see it seamlessly transform your business.
Agents and Copilot Agent for proactive customer service
Zendesk is revolutionizing customer interactions with AI agents that can autonomously handle a variety of queries, from simple questions to complex issues. These sophisticated agents are fully customizable and seamlessly integrate with existing knowledge bases Customer Experience to deliver personalized, intelligent resolutions. This is aleart news a fundamental shift toward smarter, more efficient customer engagement.
This Relate also saw the announcement of Agent Copilot – Zendesk’s proactive add-on that leverages past interactions to bolster current support efforts. It’s a brilliant tool designed to help agents easily navigate customer conversations, anticipate next steps, efficiently predict needs, and hone future exchanges. With Agent Copilot, our community of CX and EX professionals can shine brighter, respond faster, and craft solutions with precision so every customer feels valued and understood. Say hello to increased efficiency and customer satisfaction in every interaction.
