3 good data security practices
The problem ? The risk involv in sharing them with companies. The massive data breaches suffer by Yahoo in 2013 […]
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Data management: how to use it successfully in customer service?
In customer service, in particular, data management accompanies the new trends of hyper-personalization so desir by consumers. With storage and
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Data encryption: what is it and what techniques does it use?
If you work in customer service, your responsibility with customer data is paramount. Stay tun and learn what data
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What’s new in Zendesk Workforce Management (WFM)
We’re excit to announce the latest integrations and enhancements within the Zendesk platform, including the arrival of Zendesk WFM, a
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The Customer Experience Jackpot: How Zendesk Wins Big with AI
This year’s Relate conference, held in the sunny oasis of Las Vegas, was an unforgettable mix of innovation, inspiration, and
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The New Era in AI-Powered Workforce Engagement Management
Zendesk QA enables you to ensure quality service experiences, covering 100 percent of your customer service interactions. Liberty London ,
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What is a prompt and how to create one step by step?
The evolution of bots has been remarkable with the arrival of generative AI. In fact, 70% of CX leaders believe
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High ticket: 6 keys to boost your value proposition
High ticket is the name given to products that are priced significantly higher than others on the market. These items
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Natural Language Processing: Definition and Applications
This subdiscipline of Artificial Intelligence is significantly integrated into people’s lives. Virtual assistants Alexa and Siri are also examples of
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Artificial Intelligence in call centers: 5 reasons to use it
According to the aforemention Zendesk report, customers expect more when they reach out by phone and want their issue resolv
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Data interpretation: how to use it in customer service?
In customer service, data insights help turn information into gold. Customers have made it clear that they want companies to
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TOP 5 instant messaging apps for businesses
Instant messaging applications are programs that send messages over the Internet in real time, either asynchronously or synchronously. They are
