Understanding customer behavior will help you know their needs and desires. This is an important step to build effective campaigns to attract potential customers.CRM Subiz is built on a customer interaction platform, with unlimited. Therefore , storage and retrieval capabilities. On that basis, providing accurate customer information helps businesses easily analyze behavior – “discover” behind those behaviors to better understand needs, thereby creating appropriate business strategies.

Segment customer groups based on behavior on Subiz

What is customer behavior? Includes thoughts, feelings, actions, and habits in the process of choosing to buy a product/service.

Customer behavior is objectively assessed based on factors such as purchase frequency, product preferences and actions on the website such as which products they stop to view, which products they select to add to the shopping cart, etc.

Researching customer behavior is an important factor in building an effective marketing strategy. This is the process of collecting and analyzing. Therefore , information about customers’ shopping methods and habits. This helps businesses better understand customers, thereby developing appropriate strategies to achieve high business efficiency.

To analyze customer behavior, you must classify customers into special database small groups based on specific behaviors such as:

• What page is the customer viewing?
• Time on page and number of pages viewed
• Geographical location
• Shopping preferences
• Reference source
• Equipment used

So how to do this?  Every customer who visits the Website, CRM Subiz records. You can easily observe and track right on the Subiz Live page. Moreover, it is easy to observe to know whether the customer is new or old, which products are observing and what actions are on the page. Subiz Live displays customers in real time, new visitors are displayed immediately, visitors who exit the page will disappear asia mobile number details from the screen after 60 seconds.

For customers who have interacted, the Subiz “Customer” page records and stores it on the CRM system. The customer profile will include information that you can exploit such as:

• Demographic information such as full name, phone number, email, address, etc.
• Customer Interests, Hobbies,…
• Interaction history such as viewing web pages, texting, calling, etc.
• And many other customer related information.

Subiz will mark a potential customer when the customer meets 1 of the following 2 conditions: The customer has a phone number/email or the customer messages on Fanpage, Zalo OA.

With the customer filtering function by condition, you can search phone number united states of america and create a list of customers that match the conditions based on desired customer behavior.

For example: Filter customers who interacted with Popup, who contacted via chat window, filter customers who gave quotes,…