A convenient work messenger does not guarantee success in team work. It is important to set up an effective communication system. Otherwise, work communication will cause not enthusiasm, but a nervous tic. We will tell you what problems most often arise in business communication and how to solve them.
Why is communication in work chats sometimes so annoying?
The reason for many problems in work communication is the lack of digital etiquette. If a company does not have specific communication regulations, chaos arises. When there are no rules, people communicate as they are us to – or as it turns out in reality.
Corporate communication is perceiv as informal c level contact list when you can write in a general chat at night, bother colleagues with trifles, distract them when discussing work tasks. This heats up the atmosphere in the team and ruces the team’s efficiency.
Problem #1: Boundaries of working communication are not defin
Situation: an employee came home from work, put on his favorite home T-shirt, turn on YouTube to enjoy a well-deserv rest – when suddenly a message comes from the manager. He notic shortcomings in today’s work and wants to discuss them.
It’s bearable to encounter this once. But if the boundaries are measure the ctr of a specific page systematically violat, the employee will start to think about whether he really nes this job.
Another example: At 10 pm, an employee writes to the general chat to find out who forgot to turn off the coffee machine. He gets no response, but continues to insist on an answer. As a result, the employee is annoy because he is being ignor, and his colleagues are annoy because they are being bother outside of working hours.
This is a common problem in remote teams, where employees are not ti to a strict schule. The boundaries of work mode are blurr. Business chats are associat with problems, and employees are reluctant to open them.
What to do: Set clear boundaries for work communication
From the very beginning, it is necessary to determine in what cmo email list time periods the team and managers can write to each other. For example, the time for discussing work issues is strictly from 10:00 to 21:00, and on weekends you can write only in emergency cases.
Determine in advance how informal communication can be. For example, 31% of respondents from the survey admitt that they do not like voice and memes in work correspondence. Such nuances should also be taken into account in the regulations.